Job profile

The Student Accommodation service is looking to recruit an Accommodation Administrator to assist in the delivery of an excellent student experience in the University accommodation sites. We are looking for a motivated, customer-focused person to join our team.

This role will be responsible for:

• Excellent customer service; supporting students, staff and other key stakeholders in all areas of university student accommodation
• Being the first point of contact in terms of answering inquiries on all aspects of accommodation related issues, as well as undertaking a wide range of administrative tasks
• Student communications; working closely with the Accommodation officers; fault reporting, accommodation management and liaison. There may also be the need to cover Residences.

The ideal candidates will have:                                                            

• Excellent communication skills, verbal and written
• Housing experience, including dealing with landlords & contractors
• A high standard of computer literacy, particularly in Microsoft Office and databases
• Ability to respond flexibly to changing priorities and work on your own initiative in line with priorities and workloads
• Awareness of health and safety
• Ability to work effectively under pressure and remain calm.

Experience of working within higher education in a similar role would be advantageous

This role is suitable for job share.

How to apply

Start date for applications:                17th October 2019
Closing date for applications:           4th November 2019
Interviews are to be held:                 14th November 2019

If you require further information regarding the post please contact Linda Martin, Senior Housing Officer : Accommodation and Conference Services on 01227 922583. No agencies thank you.

Prior consideration will be given to applicants in the University’s redeployment pool. No agencies, thank you.

For more information about this role, please view the job description via the attachments link above